Unbelievably friendly and warm staff who gladly gave expert travel advice and recommendations that only a Roman would normally be privy to. - Loic Diels
I LOVE this website and will gladly recommend it to anyone headed this way. Nothing disappointed us! - Mary-Iris Taylor
I have been using Cross-Pollinate for about 10 years now. The service is consistently great and I can always find just the kind of apartment we like, at the right price. - Hirani Himona
A really great idea - with a network of hand picked little rooms/guesthouses. If only we could have this in more city destinations! - Zoe Buck
I love Cross-Pollinate and every time we go to a new city I look to see whether they have some accommodations over there. - Arantza Aldea
The two places I have stayed at from Cross-Pollinate have been among the best across Europe. Highly recommended. - Nicholas Burn
Thanks a lot to Cross-Pollinate for the opportunity to experience a city as an insider! We really enjoyed our stay in Rome and Venice and look forward to more. - Tatiana Marchenko
Cross-Pollinate was very helpful when the owner of the B&B wanted to charge us for the baby under 2 y o. It would have been difficult without them since the owners did not speak any english. - Yulia Pichugina
This was our only stay with a C-P apartment and we were very pleased with the entire process. Will look to use them again on our next Europe trip! - Anthony Giglio
Great web site and quick response from the team a CP made the whole experience easy and hassle free. I have already recommended CP to quite of few of my airline industry colleagues and I'm sure they will make use of their excellent service. - Shane Pickles
Cross-Pollinate was extremely helpful! They found us a place to stay in our price range when many other places of business couldn't help us. - Sarah Seminutin
Cross-Pollinate was very easy to use, and it is so much better to stay in places like these than big corporate hotels; you get a much better feel for the place. - Kaspar Deane
Very straight forward. Well done. Definitely would use it again. Love these type of alternatives to hotels! - John White
Cross-Pollinate was fantastic and easy to use. We used Cross-Pollinate to book a room in Florence (the second leg of our trip), which was everything I thought it would be. We have recommended Cross-Pollinate to our friends. - Barbara Carlin
Cross-Pollinate are great - the descriptions are accurate and they are very responsive to questions. - Dominique Bayne
Cross Pollinate was just the best. I had tried a couple of places before coming upon them. As soon as I sent the first email I stopped looking for any more websites. I just wish they expanded to every city in Europe. Their knowledge, helpfulness, etc. was second to none. - Caroline Collis
Relais Florence Guesthouse
Located a quick walk from Santa Maria Novella train station, and about a 10 minute walk into the heart of the center, the Relais Florence Guesthouse is a six-room residence all on one floor with a little reception and common area. It's basic accommodations at a good price and the owners, Piero and Marcella give a good tour at check of Florence, showing you where everything is, recommending good, local restaurants that aren't too touristy. They live on one side of the apartment and the guestrooms are on the other side (there are two separate entrances and the spaces are divided) so they are nearby and available to give advice. Each guestroom has private ensuite bathroom, TV, phone, hair dryer, and mini-bar. They can offer an additional service of reserving tickets for museums and galleries (highly recommended for the Uffizi and Accademia, to avoid hours of waiting in line).

For those who need internet access, they often have wifi but it's unreliable so they don't want to offer it and then disappoint people. Nearby there are many internet cafes.
  • TV
  • telephone in room
  • hair dryer
  • independent heating
  • mini-bar
  • linen and towels provided
  • raised ground floor
on Sep 2016:

Quiet and EXTREMELY convenient location at a very good price. Had ample bedroom with TV and second room with futon, table, mini-fridge, and coffee pot (but why no cups). Staff were very pleasant and extremely helpful in volunteering dining and sight-seeing recommendations (great steak and gelato recommendations!).
Did not look at all like the bright & modern rooms on webpage. Honestly, I think we got put in a building different than webpage describes -- not "a six-room residence all on one floor with a little reception and common area". Instead a dark-ish stairway led up to rooms with dingy lighting and furnishing that gave off a "dirty & old" vibe. The bathroom was the worst part of the place, so narrow one can hardly stand in front of toilet and pull up your pants or walk past to the shower; grout & fixtures in shower need good cleaning/repair, peeling paint in bathroom. Additionally the mini-fridge needs defrosting and wall-safe looked dysfunctional.
Very easy and convenient to use and would use again if need arises.
Jenny on Jul 2016:
Very friendly, helpful staff, great location
Rachael on Jun 2016:

Fabulous location and very helpful host! The AC was a massive help and my father greatly appreciated having one that worked so well. It was also very nice to have a small fridge in the room to use. Also great to have a place to hang clothes and put things away so we were living out of our bags while we were there.
Excellent resource!
Rachel on Jun 2016:

The host was incredibly welcoming! He not only let us leave our bags at the desk but actually carried them for us from our room to the main check-out area, a few streets away. The room was spacious enough, just as described, had a desk, fast internet, and a fridge, and was very very close to the train station.
The location is great in terms of proximity to the train, but the street was a little noisy. Not an issue for me as I sleep with earplugs anyway. The beds weren't the most comfortable I've slept on, but for the price, they were perfectly nice.
Wonderful! I don't think I would have found this place otherwise, and it was ideal for my needs.
Roxanne on May 2016:
Ming Cheng on Sep 2015:

I am very happy with this place and especially the owner. He is very nice and enthusiasm?every good location and owner is most time available to help.
nothing to complain.
very reliable and will come back in the near future.
Laure on Sep 2015:

Very well localed. Friendly staff!
Just the Windows for street noises.
Cross-Pollinate really helped me finding a nice bed and breakfast at a good price!
Teri Lehman on Sep 2014:

Great location, close to the train station. Owners were very helpful. We were very thankful for the air conditioning.
The accommodations just average.
Cross-Pollinate was wonderful helping us find a place based on our criteria.
Karen on Jun 2014:

Location. Walking distance from train station. Very nice room!! Friendly owner. Very helpful
Breakfast or even a tea pot in room would be nice
Linda Harris on Apr 2014:

The owners were super helpful, and the room was comfortable, if plain. Location near the train station was good for us
The numbers do not run sequentially on this street, which is very confusing. It would be helpful if this was mentioned in the directions.
We will use Cross-Pollinate again.
Peter on May 2011:

Distance from the train station. Staff was awesome to deal with.
Bathrooms had alot of mold due to condensation and no fans.
Allen on Jun 2011:

Very central location - close to the train station and central Florence. Helpful and very friendly owner. A lot of security getting in to our room.
Room is small, but ok.
It has been an excellent experience. I had never been to Europe before and booking on-line was been easy. Directions on how to get to the residences is extremely helpful and very much appreciated. Everything worked out without any problems.
Barbara on Jun 2012:

Very convenient location, easy walk to train station, museums, market. Very helpful and friendly owners. Quiet, clean room, a little small for three people but fine for a short stay.
Very easy, would use again.
Roxanne on May 2012:

Very clean quiet safe and comfortable.
The owners were always very friendly and full of information when ever need be. I would not hesitate recommending this guesthouse.
Nithiyah on May 2012:

Close to all amenities, walking distance to railways station, comfortable place, friendly owner
The lock at the front door, almost spent an hr. once tring to open and it was pass mid night. Just felt it needs to be changed.
Friends and reliable website to book rooms.
average score
4.5 / 5.0
Accuracy of listing
Helpfulness of owner / staff / host
Helpfulness of Cross-Pollinate
Booking details
Booking details: guesthouse (owner lives on premises), 6 guestrooms, with private bathroom (ensuite)
Payment accepted: cash on arrival in euro, Visa, Mastercard
Minimum stay: no minimum stay
Cancellations allowed up to: 5 days before arrival
Occupancy: double
Bed options: 1 queen (160 cm) or 2 singles
Policies & Extra Charges: check-out time is 11 am, room will be ready by 2 pm for check-in, luggage can be held before check-in, luggage can be left after check-out, non-smoking, city tourist tax €4 per person per night (not included in price)
Spoken Language(s):
Rates and Availability
 Relais Florence Guesthouse
Stazione Santa Maria Novella
Boboli Gardens
Ponte Vecchio
Piazza della Signoria
Galleria dell’Accademia
Pitti Palace
Piazza Santo Spirito
Mercato Centrale