The Slow Web Movement

by Steven Brenner

The Slow Movement advocates a cultural shift toward slowing down life’s pace. It began with Carlo Petrini’s protest against the opening of a McDonald’s restaurant in Piazza di Spagna, Rome in 1986 that sparked the creation of the Slow Food organization. Over time, this developed into a subculture in other areas, such as Cittaslow (Slow Cities), Slow living, Slow Travel, and Slow Design.” – from Wikipedia.

So what does “The Slow Web” mean?

For me, the key element to The Slow Movement is that we don’t strive for slow, simply because we prefer it and think it’s better.  The movement is about doing things in the amount of time it takes to do them right, and to avoid speeding them up, thinking that faster is always better, and sacrificing the quality as a result.

If you want to make a kickass Ribollita (bean soup), you have to soak the beans overnight, then boil them for at least a few hours, checking almost constantly that it’s not drying out, but that it’s reducing enough, while not sticking to the bottom of the pan.  Cutting any of these corners to save time will yield a disaster of a soup.  The time it takes is the time it takes and it happens to be a fairly slow process.

For us, The Slow Web means using technology and the internet to be speedy and efficient, but not to replace human interactions with automated algorithms and canned responses.  Instant gratification is nice, but getting things done right is certainly better.

Taking the time to do things right.  This means waiting a few hours for a response from a human instead of an instant response from a machine that’s guessing the human’s response.  It means waiting up to a day to get a confirmation letter but knowing that once confirmed, it’s been done by human beings who have connected with each other.  It means that when you need help, there are real people and not just a page of FAQs; and that those real people, to get things done right, might need to request some patience from you and take the time to make some phone calls to resolve your problems.

We think your travel plans deserve more than an automated system.  We can’t accept someone’s plans getting ruined based on a “glitch in the system”.  You deserve that someone take the time to read your questions and comments and notes and do what’s best for you.  We do this as fast and efficiently as possible, but believe in maintaining this inherently slower approach because we believe it’s better.

The benefits of “Old School Travel” (i.e. without a smartphone)

by Amy Knauff

I’m going to start this off by saying that I’m not as much of a Luddite as it might seem. I have so far successfully resisted getting a smartphone and that might just make me one of the last thirty-somethings to NOT have one. Not only do I not have a smartphone, but the cell phone I do have is pretty outdated, even for non-internet-having phones.

circa 2005

Yes, one of the reasons is a resistance to technologizing every aspect of my life: I do find it depressing when I see a group of friends or a family sitting together and everyone’s checking email on their phones instead of talking. And it’s sad to lose the spontaneity, say, when you’re traveling, because every question mark can be eliminated in a second (train times? hotel in the city you’re about to get to? shady neighborhoods to stay away from? best or worst restaurants? which route is faster?). Right after graduating from college, I took a cross-country road trip from Atlanta to Eugene, Oregon, with my best friend and neither of us had a smartphone or any phone at all. We had a stack of CDs, a map book of the US, and a few pages of hastily printed-out info we’d found online the night before about some places we thought we might want to visit. To this day, that was one of the best trips I’ve taken, and not because everything went smoothly, but because it didn’t, which made it an adventure.

We found the Badlands without a GPS or a phone!

In the interest of full disclosure, I should say that the other reason for not getting a smartphone is that I know I’ll be hooked on it, just like everyone else. Considering my current computer habits, if I break down and get a smartphone, it may be the end of productivity and human interaction as I know it. Being a freelancer who works mainly from home is a very dangerous thing. The hours seem to just slip away as I sit in front of the computer, and it’s scarily easy to go back and forth from being productive to completely wasting time (I’m looking at you, facebook). Physically stepping away from the computer is the one thing that currently forces me to, well, do other stuff – and if I have the internet in my pocket, I’ll never be able to detox.

I made a trip to Barcelona last May for Cross-pollinate to find some more properties for our website, and after halfheartedly digging up Steve’s old iphone before the trip (which turned out to be more broken than not), I just went with my own cell phone. I’ll admit it: being a work trip where I was out and about all day long every day, there were some times when it would have been really, really useful for me to have the internet at my fingertips. To get maps so I didn’t get frustratingly lost on the way somewhere; to get days and hours of tourist attractions so I knew if there was time to see something fun in the downtime before my next appointment; to check metro timetables or how long it would take for the next bus to come. Most notably, a woman my mother’s age who I had an appointment with reprimanded me for not having a smartphone – because she had sent me an email a few hours earlier changing the address of our appointment and assumed I would receive it (because who goes on a work trip without a smartphone?), but of course I hadn’t because I’d been out all day. That one cost me an international phone call on my cell, the price of a taxi across town, and a bunch of sweaty, heart-racing moments as I rushed from one place to another.

On the other hand, I think most of the interaction I had with locals happened as a direct result of not having a smartphone on me. Since I was on a two-week work trip, I was spending most of my time alone except for when I was in appointments.  When you’re eating in a restaurant or sitting at a bar alone, it’s tempting to start busily doing stuff on your phone to avoid the boredom and awkwardness of sitting there alone staring into space. But I couldn’t do that, so I ended up chatting with the servers or nearby diners much more than I would have if I’d had my nose in a phone.

Twice I got lost on the way to appointments and stopped to ask somebody on the street for directions, only to have somebody else standing nearby pull out an iphone and offer to look up the address for me and patiently explain exactly how to get there (and yes, the irony of me refusing to get a smartphone and then relying on other people’s is not lost on me). I’d always heard that Barcelonians aren’t particularly friendly or helpful to tourists, but my experience proved otherwise – something I would never have known if I’d been able to googlemap my own directions in the middle of the street.

My most memorable no-phone encounter happened when I was dragging my suitcase along the street in a residential area called Camp de l’Arpa (not far from the Sagrada Familia), looking for the B&B I was moving to that morning. I couldn’t figure out if I was heading in the right direction or not, so I stopped an elderly lady pulling one of those little personal shopping carts on wheels doing her morning compras. Instead of just explaining where I had to go, she said, “I’ll take you there. But first I have to buy some bread in this bakery right here – wait outside for me and I’ll be right back.” And without waiting for a reply, she went in the bakery, stepping out a couple minutes later with some freshly baked bread – the best in the neighborhood, she assured me – and insisted on giving me some to try (it was delicious). She then walked with me all the way to the street I was looking for (a 5-10-minute walk) and chatted pleasantly the whole way, asking me lots of questions about where I was from, why I was in Barcelona, if I’d been before, what I thought about the city, etc. She deposited me on the corner and waved off my profuse thank-yous as she continued on her way, pulling the shopping cart behind her.

So, let’s summarize:

•  With a smartphone, you can find all the information you need on your trip, so that you keep your misadventures to a minimum and things go smoothly.

•  Without a smartphone, you can get totally lost, end up in a neighborhood you never meant to go to, chat with locals, practice your Spanish (or whatever language it is), find out some insider tips on the area (ie, place that sells the best bread), accidentally end up in a sleazy hotel or a crappy restaurant, and have some great stories to tell about things that didn’t go exactly how you planned.

I won’t suggest that anybody travels without their smartphone – that’s practically blasphemous, and yes, impractical if you already have one anyway. It would be silly to leave it in your hotel room just to purposely make your life more difficult. But I will suggest relying on it less while traveling than you normally do at home. You don’t have errands to run and deadlines to meet: you’re on vacation. So act like it’s a vacation. Don’t stop to look up every little detail that pops into your mind – leave some things up to chance. If you need directions, try asking a local first; you might make a little mini-connection that will change your whole view of the place. If you’re curious about a breathtaking building or church you’re looking at, don’t google it that second while standing there so you can immediately find out everything the human brain knows about it; just stand there, take it in, enjoy the beauty of it without having to know everything, ponder it for the rest of the day or debate about it with your travel partner(s), and eventually look it up later that night in your hotel room, or even after your trip is over – like in the olden days.

Someday, probably very soon, I’ll end up buying a smartphone. It’s getting to the point where it’s so prevalent that not having one is actually becoming a competitive disadvantage in the workplace, and often makes everyday life more complicated than it needs to be. Besides, resistance is futile. But in the meantime I’ll happily enjoy my smartphone-free, inconvenient, somewhat more spontaneous existence, especially when I travel.

Our philosophy on traveling with kids

I think most parents have two big concerns about traveling with their kids:

1.  What is the right age to do it?

2.  How do I get them engaged and interested in foreign places?

Number 1 is fairly straightforward.  When they are really little (i.e. not walking yet) it’s easy.  Put them in a stroller, or even better, wrap them up in something like this, and just go.  If the child is breastfed, even better, for a myriad of reasons – being able to feed and soothe to sleep a fussy child in this way on international flights has saved our sanity many times.  Travel with kids might not seem that easy when you’re actually doing it, but later you’ll realize how much easier it was (ah, isn’t all of parenthood like that?).

When they start to walk, the whole world is one big danger zone – especially if they’re energetic, so travel can be challenging, seemingly even more trouble than it’s worth.  Certain cities are more stroller-friendly than others (forget Venice with its 400+ bridges, for example).  If you don’t have an ambitious list of stuff to see, it can still be okay, and while the toddler years aren’t ideal, they are possible.  Once they reach 5 or 6, and more or less know what they like and don’t like, and their meltdowns are cut down to a few a day (meaning <10), consider it pretty smooth sailing.  We don’t have teenagers yet ourselves, but from friends who do, we’ve been told that those are the years they want to hang out with their friends and do their own thing.  Ironically, this is probably when they have the most to gain by being exposed to how other people live and develop a broader view of the world and their place in it.

Number 2 doesn’t really have an answer.  In fact, the question is wrong to begin with.

Here’s the key:  when we as adults travel, we try to suspend our “normal” lives to go on holiday or to experience something new.  We (hopefully) try to be more tolerant and try things we normally wouldn’t.  We’re out of our usual routine and instead going to museums all day long, or shopping and eating out constantly.  We drink gin and tonics in the afternoon (my personal favorite), and we try to make sure it’s all worth the enormous amount of money we’re spending.  We’re out of our element and whether we’re excited or stressed out, we have an agenda and we don’t like anything to get in our way of following it, even when our agenda is to just relax and do nothing.

Kids don’t operate in this way.  When they travel, they still get bored.  They still get irritated.  They still don’t want to try new things, and most likely, don’t want to spend all day in and out of museums and churches, or shopping and eating out.  And at the end of the day, they couldn’t care less what you’re spending and whether you are enjoying yourself or not.  To expect that they’ll enjoy themselves simply because they’re on holiday is a set-up for disaster.

Your children are your travel companions.  You might have to compromise and do some kid stuff, then your stuff.  Or, you might have to forget “your stuff” altogether because let’s face it – kids suck at compromises.  Being understanding of this, and taking it really slowly, will help.

Perhaps when they’re older, you’ll return and see the museums you missed.  There’s more to traveling than seeing the sites and checking things off your list.  Getting kids engaged in travel is really about getting them interested in foreign things.

It’s about keeping them occupied and happy, but DOING IT SOMEWHERE ELSE.  Find fun things, and set it against a foreign backdrop.  Kids pick up on the subtle differences, and they mimic your attitudes and opinions.  They will open their eyes more to the small things that make life different, and less to the amazing fresco on the church ceiling.

If you want your children to be interested in other cultures, you have to share your interest in them yourself. You can start this at home long before you even know where you want to travel.  The books you read, the friends you have, the movies you watch – these will all shape your child’s idea of your world’s borders – and whether they stop at the end of your neighborhood and comfort zone, or whether they spread out to places you know nothing about.

We joke that all three of our kids, currently between the ages of 6 and 11, were born with a suitcase in one hand.  They were born in Rome, grew up more or less in our hotel, surrounded by different cultures and foreign languages.  They started out going to a British international school in Rome, socialized with our Italian and non-Italian friends, spent two years in southeast Asia, and now live in a small town in the region of Umbria just north of Rome, but yet have friends all over the world.  Although we live in a place where there is a strong sense of cultural identity, and little understanding of anyone who is “foreign”, they also know on a deep level that others live differently, and that there isn’t a right or wrong, a better and a worse.  They know they’re fortunate to have been born where and when they were.  Now after lugging them around the world all these years, they are always up for a new adventure.  Our oldest daughter often asks us: “Where are we going next?”

by Steven Brenner

Rome – a 70th birthday gift

A few months ago we made a reservation for two sisters, Norma and Cladeen, at Elsa’s B&B, a small place near the Colosseum, owned by a sweet, older Italian woman who started renting out a few rooms in her flat after her husband died.  This was Norma and Cladeen’s first trip to Rome, and part of a 70th birthday gift from her family, all organized by her daughter.  We had exchanged at least 60 emails with Cheryl, the daughter, hoping that everything would go smoothly for her mother and aunt.

Just before their arrival, at the height of the Occupy protests, some violence erupted right near Elsa’s.  Cheryl wrote to tell us that she’d checked in with her mom about what she’d seen on the news and her mother, a trooper, responded:

“I don’t care if I have to hide out in the B&B, I am going!”

Rome had been an afterthought.  Initially they’d planned a special cruise through the Food Network, but having collected a good amount of money from contributing family members, they decided to add in Rome, do a cooking class, and then board the boat for what would be its maiden voyage.

After their stay, Cheryl sent us this video, made by Rome Walks, that shows these two sisters thanking their family for making this trip happen.

Though it’s been a few months since I received the e-mail with this video, I kept the e-mail in my inbox and every so often a thought about them will cross my mind:  ”close family, they must be.”  ”Lots of love going around there.”  Oh, and “I guess you’re never too old.”

Views from the Cross-Pollinate Office

Until we moved to Rome and opened The Beehive, I’d never had a career, only a handful of jobs, and never anything that required working 9-5 in an office.  Linda was the opposite – always stuck in a cubicle somewhere, surrounded by different shades of that ubiquitous office blue-grey.  The times I’d end up at her work, I was uncomfortable the way most people are uncomfortable in hospitals – I never liked the swish swish swish sound of her coworker’s business casual slacks as they walked down the carpeted halls.  I tired easily of hearing about the interoffice politics, protocols and endless policies.  Then there’s the coup de grace: casual Friday, or Hawaiian shirt day, or whatever other asinine variation many offices seem to do “for fun”.

Without this standard model of how a company should look and where work should take place, we’ve been able to build a company without an office and take advantage of the freedoms modern technology offers.  I’ve also been lucky to find long term staff members who equally don’t like bosses hovering over their shoulders, and don’t want, or need, to be told what to do.   As a travel company, it seems natural that we would be mobile.    It also suits our workload being dispersed – we have all the time zones covered:  I’m currently on sabbatical in Bali until June and Amy, who has no official title but is affectionately known to Linda and I as “pretty much in charge of everything”, is in Central America.  The staff at The Beehive in Rome covers any phone emergencies throughout Europe, and various associates do their thing, whether it’s accounting or design, in other locations.

I also have my own particular “guerilla” work style.  That is to say, with three kids and no office (I don’t even have a desk for that matter), I don’t sit down to a calm, organized space and do one task at a time, taking a break for lunch.  No, I’m accustomed to checking reservations, sending sms messages and answering emails while wiping bottoms, making dinner and breaking up sibling squabbles.  Give me 5 minutes of even relative calm and I can get a hell of a lot done.

I’ve never logged it, but I’m probably on the computer 10 hours a day, maybe even more.  I can’t even remember the last time I turned my computer off completely.  I have an iPhone (which also remains on 24 hours a day), so the only times I’m not involved in some way with work, or not capable of responding to a problem, is when I’m in the water surfing or getting a massage, which might equal 3 hours total for both activities.  Otherwise, I’m “at the office”, and really I couldn’t imagine life, or work, to be any other way.

As a way to show gratitude for this time spent in Bali and of not being stuck at the same boring place everyday, I give you the following photo tour of all the typical views I see during my current work day.

by Steven Brenner