 | The entire place was fantastic! Great location for me, Frank was there to great me and happy to spend time going over any queries I had, passing on local knowledge and recommendations. Perfect! |
 | Water pressure and hot water in the apartment I had were terrible! |
| The whole trip to Rome was amazing and the stay at Franks place completely made it better. From the moment we arrived Frank met us at the door to his apartment, showed us around and then gave us tips and places to go, completely fell in love with the place. Walking around Rome all day and knowing you are going "home" to Franks place made the stay even more enjoyable. Complete 5 stars from us. |
| Nothing :) |
 | Unreal website. Well organised, so much variation and the communication is top notch. I'm already looking at using the website again for other trips in Europe. Thank you for helping us choose a top place to stay in Rome. |
| Great Location and very helpful owner. |
| None |
| Excellent place to stay in Rome |
| Frank's House was a wonderful place to stay for my first time in Rome. I was traveling alone and Frank had a driver recommendation to pick me up at the airport and swiftly take me to the property. My midnight arrival was no concern and he was very kind and courteous as he explained the details of the room. Frank was very kind in having a map of the city, and upon my arrival, he took time to highlight nearby places for the best breakfast, gellato.. The bed was very comfortable, which is not a definite case when traveling through Europe. A beautiful armoir, armchair, and bedside tables were all quality and lovely. A large shelf held a mini fridge, glasses and towels/linens. The room had one heater with a remote control. The shared bathroom was very clean and the shower water was very hot. Yes! Very quiet building. I especially appreciated the vintage film poster "Les Vacances Romana" (A Roman Holiday film). The property was perfectly located. A 20 minute walk to the Colosseum. I am very pleased with my stay here! . |
| The heater worked, but not very intensely. (Although I'm quite sensitive to temperature) |
| We spent 10 days at Frank's and were very pleased with everything. The location was so convenient and not way beyond our economic level.. We stayed in the least expensive room but were very comfortable there. The room was quiet and very clean. It was so reassuring to have English speaking, Frank, there whenever we had questions about anything. |
| I really missed my early morning cup of tea. A hot pot would have been great. |
| Good |
| We passed two days in Frank's House. We were very happy with the room, the apartment, the district of Rome and especially with Frank's helpfulness. He gave us very good recommendations for sightseeing and especially for restaurants and places to eat. All these recommendations were as good as he described. We enjoyed it very much! |
| It was our first contact with Cross-Polinate. We were very satisfied because our requests were very promptly answered with helpfull tipps. |
| We really liked the location of Frank's House and the expert advice Frank gave us on restaurants and sights in Rome. We followed most of his advice and were extremely happy. We also liked the room itself which was perfect for our stay in Rome, not overly large but comfortable and bright with most of the conveniences you could hope for. We'll be recommending Frank's House to our friends! |
| We were happy with the suggestions and advice we received from Cross-Pollinate. It's a great initiative, we only wish it existed in more cities around the world. Thanks! |
| Nice room, clean and quaint. Nice host. Frank was very accomodating. Area of Rome convenient for Termini but not so upscale or clean. |
| Had issues connecting to Wi-fi. Maybe instructions were old. Bed was comfortable but a bit soft in the middle and needs more solid support under the mattress. |
| Good experience. I'll use again and recomend to my friends. |
| Frank was very helpful with directions and gave the best recommendation for gelato |
| The bed we rolled to the middle. |
| Great comfortable bed, clean room and bathroom. Frank was very helpful in helping us navigate the city and recommend good places to eat. |
| Better directions from the train station. |
| An adorable, immaculately clean little gem with a helpful owner. Our room was different from the pictures noted but was even better. Super cute and comfy! |
| For some it might be a bit out of the way, in a diverse part of Rome but still walking distance to the Collosseum and metro station to everything else. |
| Helpful site for what would have been an overwhelming endeavor sorting through all the places available. |
| Frank was friendly and helpful, the location was great, and I appreciated their aesthetics. |
| The Cross-Pollinate description of the setup does not match the reality. In fact there is an apartment on the 4th floor of the building with three bedrooms. Two bedrooms have private bathrooms ensuite, and the third has a private bath in the hall. Also, I was not informed that I would be getting a room with a bath in the hall, only that I would have a "private bathroom". The bed has some sort of plastic covering under the top sheet, so is not very comfortable, and the sheets were poor quality and ripped. I think they're trying very hard to make a good experience for their guests, but there are some things they need to smooth out. |
| Easy |
| It was precisely as described. Great value for the price. Frank was super helpful and was more than willing to go the extra mile to make sure we were confortable. |
| Glad we did this and will definitely consider using it again in the future. |
| The room was clean and nicely furnished. I would highly recommend spending the extra money to have the bathroom in the room. |
| Wireless internet wasn't working the first few days we were there, but the owner was helpful in working to get it fixed. |
| This was our first experience using Cross-Pollinate and we were very happy with them! We will certainly use them again! |
| Frank was super helpful and generous with his time. He provided us with lots of good suggestions as well as general information about Italian life, politics, etc. Great guy and a very comfortable place to stay. |
| Worked out great. Cross-Pollinate was very helpful and cooperative. |
| Frank was a great host and provided us with a good overview of the city and great recommendations for local places to eat and to get gelato (the best we had while in Italy). The rooms were clean, very comfortable beds and AC in the rooms if you needed it. It was close to the train station and the entrance to the Metro (subway) was about 100 yards from the front door (very useful in getting to the Spanish Steps or the Vatican). I would stay there again anytime I had the opportunity. |
| Can't think of anything. |
| I love the website and the staff was very helpful and responsive to my questions. I have already recommended it to multiple people and look forward to having the opportunity to use it again. |
| It was a wonderful place. Felt like a safe building and we enjoyed the ease of walking almost everywhere as well as having the subway close by. Frank was very helpful in making recommendations which helped also. |
| We ran out of toilet paper two days into the visit so we had to buy some. That was the only bad thing, just wish it would have been stocked for a 4 day stay. But otherwise everything was fantastic! |
| Terrific! Will use it again! |
| It was very clean and very comfortable, great location |
| Cross-Polinate gave the worst route to Frank's House from Termini. There is a much prettier way to get there and just as easy. |
| Frank was friendly and very helpful. He treated us like special guests. He was easy to reach whenever we needed him. We had a great experience at his place. |
| Our apt was exceptionally clean and updated and furnished with clean new linens. It was a good value and convenient to the train station and within easy walking distance to all of Rome. Much better than the RCI units where we stayed the 2 week prior. |
| We had the small apt without a TV however for us that wasn't a problem. |
| VERY helpful Thank you! Thank you! |
| Perfect location - close to metro and bus links, walking distance to the centre, brilliant cheap food market and gelateria round the corner. Frank was really friendly and gave a good introduction to the area. The room was great - really nicely decorated and had all we needed. I would definitely recommend Frank's House to friends and family |
| We were keen to use the roof terrace (which was part of the reason we chose Frank's House) but when I asked Frank about it he seemed really taken aback. He said it would be fine to use it and that he would provide a key. He never did this though abs I didn't pursue it because I got the impression he didn't really want us to use it. It would be helpful if it was clarified online whether the roof terrace is available to use or not. The balcony is not big enough to sit on but looks lovely. We stayed for a week and it would have been helpful to have the bin emptied occasionally. |
| Very efficient |
| Warm welcome, very helpful information about what to do in Rome, everything about the room and facilities was great. Able to leave luggage including bikes till ready to leave and bikes were in a safe place for our stay. Frank also helped us book accommodation in Taranto where we were arriving at 10pm. |
| Can't think of anything - very happy with our stay. |
| Cross pollinate staff were excellent, friendly replies to emails, all good! |
| The style of the room was so cute and cosy, we had a great two nights staying here, a perfect little hub to spend your trip in Rome at! |
| great location near forum and train station. comfortable space, secure building. helpful owner/manager. |
| n/a, totally happy |
| very positive |
| Within walking distance of Termini and subway/metro. Quiet. Helpful explanation of where we are and suggestions of what we could visit in which order. |
| Easy to find a room by location. |
| The room was exceptionally clean and spacious. Staff were very friendly and accommodating, providing advice on sightseeing / restaurants / transport etc. I would highly recommend this accommodation if you're visiting Rome. |
| Full marks for everything. I can't think of anything which would improve this accommodation. |
| Highly recommended. |
| Frank was great and so helpful! The place was lovely, quiet and spacious. Thanks. |
| Great. Thanks so much for all of your help and support during my stay in Rome and Florence. Cheers, Kathleen |
| It was nice to get a really authentic feel for living in Rome. Frank's house will give you that and it is in a great location, walking distance to great monuments. Friendly, very helpful and welcoming. 5+ for service. Sorry we woke you up at 6 am! |
| We would of liked some more tea and coffee facilities, maybe in the hall and access to bowls and plates. With all Rome's yummy produce you want to come home and eat some of it. |
| Easy and reliable |
Frank's House
