Jordan Marchand on
16. Apr 2015:
|Room was very damp and cold. Also computers in lobby advertised, but none seen except staff computer....somewhat misleading.|
|Very useful, great site.|
Admin on 27. Apr 2015:
We're sorry if you were cold and the room was damp. There's heating that you can control, as well as a dehumidifier, by remote control. There is indeed a computer that you're welcome to use. Lorenzo, the owner, says you hadn't mentioned either of these things to him, which would have cleared it up immediately.
Stephen Titcomb on
22. Sep 2014:
|Great location close to the Train Station, the Public Market and the Duomo!! Lorenzo made us feel welcomed right away, which is so important when you are traveling and don't speak the language. |
|I can't thank Steve, at Cross-pollinate enough for helping us find accommodations in three cities during our recent tour of Italy. It is a lot of work to find and book multiple accommodations. Cross-Pollinate came up with interesting places to stay that fit our budget and were in great locations. |
Beata Urzedowska on
11. Oct 2013:
|Location was very good, room was spacious and clean, we had shared bathroom and it was nice and clean as well.|
|(1) What botherd us :
* Air conditioner was not working and it was very cold at night, there was only one single blanket in the cardboard while we were two. We were not sure if AC was not working or it was blocked. The result is we were not able to use it and it was too late to check with the owner.
The elevator is only for check in and out. This has to be clearly mentioned specially for people who has problems with stairs.
(2)Another just notes that can help the place to be better:
* in the shared bathroom: The hanger for towels is located very law and the rubbish bin is just below the hanger so it is ridicules to hang the towels that can touch the bin. I keep moving it to another place yet every time it was back.
* Plus there were carpets on the floor in the room that are designed for Muslims to pray on it (the green with the mosque on it) I know not everybody is aware of how it looks, but I think it might be offensive for Muslims to see such a carpet on the floor. It was not something that offended us but we live in the Islamic country and we believe it should be considered just to avoid some unpleasant situation with Muslims guests. Overall the place was very good for its value.|
|Re Cross-pollinate - it was 1st time to use this service and I'm very happy with it. Information was clear and helpful. And definatelly i will use it in the future.|
Admin on 21. Oct 2013:
I'm sure if you would have asked for another blanket or advised the owner about the AC, he could have fixed the problem. Might have just been in need of a battery change or something. However, it seems you never mentioned it. As for the elevator, this is noted in the description of the property. Regarding the rug, Lorenzo says he never gave any thought as to potential religious connotations but that it was bought at a very generic store. If someone is offended, I'm sure he'll be happy to remove it and offer his apologies.
Steve Struthers on
26. Sep 2013:
|Great location. Room #1 was fairly spacious, with its own bathroom. Staff/owner was very welcoming.|
|WiFi signal was a little weak in our room. |
Megan and Steven Lashley on
13. Jul 2013:
|We liked how close it was to the train station and other big sights in the city. We were grateful that we could keep our bags at the guesthouse after our checkout time. |
Luann McVey on
21. Jun 2013:
|The room was clean and the location was great for us. We also appreciated the wifi. |
|Cross-Pollinate has been really helpful - we feel we can count on the places you recommend. We're currently staying at La Luna Studio apartment in Venice, which we accessed through the CP website. Thanks for your help.|
09. May 2013:
|location, staff, bed, cleanliness|
|the shared bathroom floor was always soaking wet because the shower leaked and there was never a bathmat to soak it up.
the computer in the hallway was SOOOO slow. i couldnt even use it.
the elevator never seemed to work
would have been nice to have a small desk in my room, instead of two huge closets which 1 single person does not need. |
|thank you cross pollinate for helping me! I love your service. I will use it again when I head to Paris. |
Admin on 16. Jun 2013:
We actually put in the listing that there is NO elevator, specifically so guests wouldn't be disappointed. There is an elevator but it is private use for other floors and Casa Billi guests don't have access to it.
26. May 2013:
|The owner, Lorenzo, was so welcoming, friendly, and helpful. He spent some time with us at check-in to give us an quick overview of Florence and make some restaurant recommendations. We had 3 rooms for our group of 6. We were able to leave our luggage after check-out to pick up later in the day before heading to the nearby train station. Florence is very walkable, and this location was convenient. Overall, a good value and location! I would definitely recommend this "historical business" as Lorenzo described it, and would not hesitate to return!|
|We were glad to have Wi-Fi, but it was a bit inconsistent in certain locations in our room - not a big issue though. The shower stall in room 1 leaked and left the floor wet - not a big problem for us (just threw down a towel), but I worry that it could cause damage in the long run.|
|Excellent and prompt responses to our questions about the location and booking, which was just a bit more complicated since we had to book 3 rooms separately - but they made it easy! |